Using Handheld Devices to Address Customer Needs

It can be very hard to make a profit margin when selling desktop or notebook PCs, but nearly impossible is the process of selling handheld devices or PDAs to small business clients. Handheld devices are generally marketed towards those that would buy consumer electronics products and not thought of as actual computers.

HANDHELD DEVICES ARE POPULAR

PDAs centered on the Palm and Microsoft Windows CE OS systems are very powerful and flexible. These handheld devices have become useful for all sizes of businesses, but have their own IT support problems that will require your help as an IT professional.

PDA AND HANDHELD DEVICE SUPPORT WILL EVENTUALLY BE YOUR RESPONSIBILITY

Most of the time your consulting firm or your clients’ internal IT departments will get the initial handheld device and PDA support request. Even if the employee bought the handheld device on his/her own or got it as a gift, you will most likely someday get a call if something goes wrong.

FUNDING HANDHELD DEVICE SUPPORT

Make sure you discuss PDAs with your main client contact person to determine who will be handling support requests regarding handheld devices. Think about all the variables surrounding product and operating systems when you discuss how to fund PDAs. Also think about data security and desktop connectivity.

Blogged By: Computer Consulting 101