Amazing Apple Support

This is not meant to be an ad for Apple Computers, but it can't help but be. Here's the situation.

For a few weeks, now, I've noticed that the battery just wasn't holding a charge. I "recalibrated" it several times, but I'd get, at best, 30 minutes out of it. But, I didn't want to take the time to set up a Help ticket and run to the Apple store somewhere or to a certified repair shop to get it replaced. (The last 30 days have been CRAZY busy) So, I put it off until yesterday afternoon.

I logged into the Apple support page with my serial number (that was easily found under the Apple menu) and when I was looking around I found a button to click to have THEM call ME. I decided to try it. I entered a few bits of information about the problem and clicked the button, wondering how long I'd have to wait for them to call me back. It was within the MINUTE!

The support person walked me through the steps to find some information about the battery, and we discovered that it was, indeed, shot. He transferred me to another teachnician (maybe 30 seconds wait time) and within the next two minutes I was set up for a new battery to be shipped to me.

Now THAT is what I call SUPPORT! I LOVE my Mac!

Footnote:
The battery arrived this morning. I made the call Thursday late afternoon, and it's here at my door on Saturday morning. THAT'S service!