Small businesses in your sweet spot will need specific support and IT certifications, along with strong desktop support and some LAN skills. IT Certifications: What Help Do Clients Need?Sweet spot clients will need help with basic desktop applications including Microsoft Office, Intuit QuickBooks and Interact ACT! They will also need help with hardware upgrades and setting up shared folder backup software. They will need to keep antivirus and firewall software current, and will probably have needs when it comes to syncing PDAs with different programs. Networks will also need attention.IT Certifications and Micro Small Business NeedsMicro small businesses – those with less than ten PCs with peer-to-peer networks – will not require extensive IT certifications. In this area of small business,...